Triumph Enterprises--Corporate Headquarters

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Information Security Customer Service Representative

Information Security Customer Service Representative

Job ID 
2018-2108
Location 
US-MD-Bethesda
Posted Date 
7/16/2018
Category 
Government/Defense

More information about this job

Job Description

Information Security Program Customer Service Representative

 

Triumph Enterprises is looking for an Information Security Program Customer Service Representative (CSR) to join us on a contract with a federal government client with an important mission.  The CSR is the inbound communications interface of the program for a large enterprise.  

 

In this role, you will have the opportunity to work with a great team while serving a fulfilling mission.  Apply today!

 

 

 

Responsibilities

  • Receive and process emails and phone calls related to information security from across the enterprise
  • Route emails and phone calls to the appropriate unit within Information Security for proper handling
  • Handle routine administrative requests and policy questions
  • Create/handle tickets as necessary
  • Measure and report team activity to leadership for situational awareness
  • Create and send routine reports
  • Administer Phishing Exercises
  • Other duties as assigned

Qualifications / Requirements

  • Credentials
  • High school diploma
  • One year of professional experience
  • Basic knowledge and understanding of:
  • Computers, to include hardware, peripherals, and operating systems
  • Networks, to include common network devices and wireless technologies
  • Experience, Skills and Abilities
  • Excellent written and verbal communication skills, including native-equivalent English language proficiency (expect to complete a writing sample)
  • Strong critical thinking, problem solving, and organization skills
  • Proficiency with Microsoft Office products, including Outlook, Word, Excel, and PowerPoint
  • Strong teamwork and collaboration skills
  • Ability to work independently

 

Preferred Qualifications:

 

  • Customer service experience
  • Help desk experience
  • Experience in a cyber security environment
  • Project Management knowledge, skills, and experience
  • Analytic experience
  • Advanced information technology and/or cyber security knowledge, skill, and ability, including experience with other operating systems besides Windows
  • Industry certifications such as CompTIA A+, Net+, Security+, etc

 

Company Overview

Founded in 2005, Triumph Enterprises, Inc. (Triumph) is a Service-Disabled Veteran-Owned Business. We are headquartered in McLean, Virginia. Triumph offers the federal Civilian and Defense markets personalized knowledge-based professional services.  Our company provides world-class solutions leveraging the following core disciplines:

  • Program Management Support
  • Engineering Support Services
  • Training and Exercise Support Services
  • IT Security (Cyber Operations and Risk Management Services)
  • Sustainment and Life Cycle Logistics Services
  • Data Management and Analytical Services

Our pursuit of excellence is driven by an emphasis on Client Focus, Integrity, Imagination, and Employee Engagement – the Core Values that motivate and inspire our leadership, business practices, and company culture.

 

Triumph participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 Form to confirm work authorization. Triumph is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other status defined by law. Go to www.triumph-enterprises.com to learn more about Triumph.