Triumph Enterprises--Corporate Headquarters

  • Telephone Tech Support

    Job ID
    2019-2204
    Location
    US-CA-Port Hueneme
    Posted Date
    2 months ago(9/27/2019 10:15 AM)
    Category
    Information Technology
  • Job Description

    With employee ownership comes both responsibility and rewards.  Beyond your technical expertise (outlined below), you must be resourceful, detail-oriented, and 100% client focused, with a continuing passion for your profession. The rewards of joining Triumph Enterprises will include competitive compensation, exceptional benefits, matching 401K, and professional/training development allowances that exceed many companies of larger size and stature. Triumph Enterprises is a “Best-in-Class” employer (as validated by HR Solutions).  Built around four core values, our employees, managers and leadership team work collaboratively to grow and sustain a Triumph Culture where:  

    • “Client focus” has earned the trust and loyalty of our valued clients.
    • “Integrity” has earned us a reputation for doing the right thing in all situations.
    • “Imagination” and innovation has created new and exciting opportunities for both our company and our people.
    • “Employee Engagement” has resulted in benefits, promotions from within, a balanced work environment, professional development/training, social opportunities, and a culture of empowerment where our employees are as equally valued as our clients. 

    The Telephone Tech Support position will oversee our client’s telecommunication networks, which include telephones, Internet, cable and some office equipment. This individual will be responsible for the planning, installation, maintenance and repair of client systems.

    Responsibilities

    The successful candidate will work directly with our client and support team members to:

     

    • Install, test, troubleshoot, program, maintain, and repair digital switching equipment, attendant consoles, power and ringing relay racks, miscellaneous telephone, radio, fire alarms, intrusion alarms, and computer data circuits and related apparatus required in the central switching office.
    • Standardize processes within the team and aligning activities across the various stakeholders.
    • Analyze system failures and other unusual system occurrences to isolate the source of the problem and determine whether the failure is caused by software, hardware, or other factors.
    • Maintain manual and/or computerized central office records, including detail records, traffic analysis records, cable records, line records, subscriber service records, and spare parts inventories.
    • Ensure that the appropriate standards, processes and documentation are established within the initiative.
    • Proactively identify project issues and risks, and work with the project team for timely resolutions.

    Qualifications / Requirements

    • Minimum of 3 to 5 years’ experience in telecommunications.
    • Associate’s degree in any technical or managerial discipline. Bachelor’s degree, preferred.
    • Experience with highly visible government initiatives.
    • Strong IT experience on a Federal contract.
    • Proficient in MS Office (Word, PowerPoint, Excel) and MS Project
    • Experience in a rapid paced, time sensitive, high quality environment.
    • Strong problem-solving capabilities and the ability to effectively communicate solutions.
    • Strong customer service focus to meet the needs of internal and external customers.
    • Professional, pleasant, and polished demeanor.
    • Ability to work collaboratively with others.
    • Strong eye for small details that make a difference.
    • History of ethical performance.
    • Exhibit considerable client delivery, business development, and proposal development experience.
    • Strong management, teamwork, and interpersonal skills against difficult due dates and timelines.
    • Strong written and verbal skills to effectively communicate at all levels in government and industry.

    Desired Elements

    • Active DoD Secret Clearance preferred.
    • Proposal development experience
    • Knowledge of Federal contract vehicles
    • Experience with government contracting firms supporting the Federal government.

    Company Overview

    Triumph is an employee-owned information technology (IT) company specializing in Program Management, Administrative Services, and Network and IT Support Services. Incorporated in Virginia in 2005, Triumph has risen to meet the Federal Government’s growing need for mission-critical Cybersecurity, Business Intelligence, Analytics, Data Visualization; and Program Management expertise and cultivated a track record of success. Our pursuit of excellence is driven by an emphasis on Client Focus, Integrity, Imagination, and Employee Engagement – the Core Values that motivate and inspire our leadership, business practices, and company culture. For more information on Triumph, visit http://triumph-enterprises.com/.

     

    Triumph participates in e-Verify. We provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I-9 Form to confirm work authorization. Triumph is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other status defined by law. Go to www.triumph-enterprises.com to learn more about Triumph.

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